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General Questions

What are Allure Beauty Tools?

Allure Beauty Tools are professional-inspired beauty and wellness tools designed to bring advanced LED light technology into your daily skincare and self-care routine. Each product is designed for comfort, convenience, and consistent at-home use.

Are Allure products medical devices?

No. Allure Beauty Tools are intended for aesthetic, beauty, and general wellness use. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

What makes Allure different?

Allure combines professional-inspired LED technology with thoughtfully designed beauty tools that are simple to use at home. Select products also include gentle thermal energy and sonic vibration to complement the skincare experience.

Who is Allure Beauty Tools designed for?

Allure is designed for adults who want to add professional-inspired technology to a consistent at-home beauty and wellness routine. Always review the user guide and safety information for the specific product before use.

LED Technology

What types of light do Allure products use?

Depending on the product and selected mode, Allure tools may use red light, blue light, near infrared light, or a combination of these wavelengths. Refer to the product page and user guide for the exact modes available on each tool.

What is near infrared light?

Near infrared light is outside the visible range, so it may not appear illuminated even when the mode is operating. It is commonly paired with visible red light in professional-inspired beauty and wellness products.

Do the LEDs become hot?

The LED light itself is designed to remain comfortable during normal use. INFUSE includes a separate gentle warming feature as part of its Tri-Fusion Technology™.

Will I see immediate results?

Results and experiences vary. Allure products are designed to support a consistent beauty and wellness routine, and regular use is generally more important than a single session.

Using Your Allure Tool

How often should I use my Allure tool?

Follow the recommended schedule in the user guide supplied with your product. Do not exceed the recommended session time or frequency.

Can I use my Allure tool every day?

Recommended frequency varies by product and mode. Follow the instructions for your specific tool rather than assuming every product should be used daily.

Should I begin with clean skin or hair?

Yes. For facial tools, begin with freshly cleansed skin unless the user guide instructs otherwise. For Restore, begin with clean, dry hair and scalp unless a compatible product is specifically recommended for use with the cap.

Can I use skincare products with Allure tools?

Yes, when the product instructions allow it. INFUSE is specifically designed to complement compatible serums and moisturizers. For Activate, follow the user guide regarding whether products should be applied before or after a session. Avoid products that may cause sensitivity unless directed by a qualified professional.

Can I share my Allure tool with another person?

For hygiene, personal beauty tools are best used by one person. If a tool is shared, clean all applicable contact surfaces carefully according to the user guide before and after use.

ACTIVATE Face & Neck LED Mask

Why does ACTIVATE include both a face mask and neck piece?

The two-piece design allows the face and neck to be included in the same beauty routine while still allowing each piece to fit comfortably and independently.

Can I use only the face mask or only the neck piece?

Yes. The face and neck components may be used together or individually, subject to the operating instructions in the user guide.

What light modes are available on ACTIVATE?

ACTIVATE includes multiple light modes for different beauty routines. Refer to the product page and user guide for the current mode list, wavelength information, intensity settings, and recommended use.

Do I need eye protection with ACTIVATE?

Use the supplied eye shields and follow all eye-safety instructions in the user guide. Do not look directly at illuminated LEDs.

RESTORE Dual-Light Hair Cap

How does RESTORE fit into a daily routine?

RESTORE is designed as a comfortable, wearable beauty and wellness tool that can be used while relaxing, reading, working at a computer, or watching television, provided you follow the user guide and remain in a safe environment.

Does RESTORE fit most adults?

The wearable cap design is intended to accommodate many adult users. Fit can vary by head size and hairstyle, so review the product dimensions and adjustment instructions before purchase and use.

Can I wear RESTORE while driving?

No. Do not use RESTORE while driving, operating machinery, or doing anything that requires your full attention or unobstructed vision and movement.

Can RESTORE be used with scalp products?

Use only compatible products and follow the instructions provided for both the scalp product and RESTORE. Avoid heavy, oily, or wet products that could soil or damage the cap unless specifically approved for use with it.

INFUSE Tri-Fusion Skincare Wand

What is Tri-Fusion Technology™?

Tri-Fusion Technology™ combines LED light, gentle thermal energy, and sonic vibration in one handheld skincare tool. These features are designed to work together as part of a comfortable, spa-inspired skincare routine.

Can I use INFUSE with serums or moisturizers?

Yes. INFUSE is designed to complement compatible skincare products, including many ABI Dermaceuticals™ serums and moisturizers. Apply products only as directed and avoid formulas that may increase sensitivity unless approved for your routine.

How much pressure should I use with INFUSE?

Use light, comfortable contact and glide the treatment head slowly over the skin. Do not press hard, drag the skin, or hold the tool in one area longer than directed.

Can INFUSE be used around the eyes?

Use only in the areas shown in the user guide. Avoid direct contact with the eyes and eyelids, and do not look directly into the illuminated treatment surface.

Charging and Battery

How long does the battery last?

Battery life depends on the product, selected mode, intensity, and session length. Refer to the user guide for product-specific charging and battery information.

How long does charging take?

Charging time varies by product. Use the supplied or approved charging accessories and follow the charging instructions in the user guide.

Can I use the tool while it is charging?

Use the product while charging only if the user guide expressly permits it. Otherwise, disconnect the charger before use.

Cleaning and Care

How should I clean my Allure tool?

Turn the product off and disconnect it from power. Wipe the applicable treatment surfaces with a soft cloth using the cleaning method specified in the user guide. Allow the tool to dry completely before storing or charging.

Can I wash or immerse the tool in water?

No. Do not immerse Allure tools, controllers, charging bases, cables, or electronic components in water. Follow the product-specific cleaning instructions.

How should I store my Allure tool?

Store it in a clean, dry location away from direct sunlight, excessive heat, moisture, children, and pets. Avoid bending cables or placing heavy objects on flexible components.

Safety

Who should speak with a healthcare professional before use?

Review all contraindications and warnings in the user guide. Consult a qualified healthcare professional before use if you are pregnant, photosensitive, taking medications that increase light sensitivity, managing a health condition, using implanted electronic equipment, or unsure whether the product is appropriate for you.

What should I do if I experience discomfort or irritation?

Stop using the tool immediately. Review the user guide and contact customer support. Seek advice from a qualified healthcare professional if symptoms persist or concern you.

Can children use Allure products?

Allure products are intended for adult use unless the product labeling specifically states otherwise. Keep the tools and charging accessories out of reach of children.

Orders, Shipping, Returns, and Warranty

Where does Allure Beauty Tools ship?

Available shipping destinations and delivery options are shown at checkout. Contact customer support if your location is not available.

How can I track my order?

When tracking is available, the tracking information will be sent to the email address used at checkout after the order ships.

What is the return policy?

Return eligibility, time limits, product-condition requirements, and any exclusions are explained in the current Returns Policy available on the website.

Are Allure products covered by a warranty?

Allure products include the limited warranty described in the warranty documentation supplied with the product and on the website. Warranty terms may vary by product and region.

What should I do if my product arrives damaged or is not working correctly?

Stop using the product and contact Allure customer support with your order number, product serial number, and clear photos or video showing the concern. Keep the product, packaging, and accessories until support provides next steps.

Support and User Guides

Where can I find the user guide for my product?

Visit the User Guides page on the Allure Beauty Tools website to view or download the current guide for ACTIVATE, RESTORE, or INFUSE.

How do I contact customer support?

Use the Contact page on the Allure Beauty Tools website. Include your order number and product serial number when requesting product or warranty support.