Refund policy
Return Eligibility
We want you to be completely satisfied with your purchase.
If you are not satisfied, most products may be returned within 30 days of the original delivery date, provided they meet the conditions below.
To be eligible for a return:
- Product must be returned within 30 days of delivery.
- Product must be clean and in good condition.
- Product must include all original components, accessories, manuals, and packaging.
- Product must not be damaged due to misuse, abuse, or improper handling.
- A copy of the original proof of purchase is required.
Products that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Opened skincare products
- Used consumable products
- Gift cards
- Clearance or closeout items marked as Final Sale
- Products damaged through misuse or neglect
Return Authorization
Before returning any product, please contact Allure Beauty Tools Support to obtain return instructions.
Email:
Please include:
- Name
- Order Number
- Product Name
- Product Serial Number (if applicable)
- Reason for Return
Do not ship products back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear on your account. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless the return is the result of our error or a verified warranty issue.
Return Shipping
Unless the return is due to our error or an approved warranty claim:
- Customers are responsible for return shipping costs.
- Customers are responsible for ensuring products are packaged safely during return shipment.
- We recommend using a trackable shipping service.
Allure Beauty Tools is not responsible for products lost or damaged during return shipping.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Order Number
- Photos of the shipping carton
- Photos of the product
- Description of the issue
We will work quickly to resolve the problem.
Warranty Service
Warranty claims are handled separately from standard returns.
Please refer to our Warranty & Support Policy or email:
Order Cancellations
Orders may be canceled prior to shipment.
Once an order has shipped, it is subject to this Return & Refund Policy.
If you need to cancel an order, please contact us as soon as possible.
International Orders
International orders may be subject to additional shipping charges, customs duties, taxes, and brokerage fees.
These charges are the responsibility of the customer and are not refundable.
Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different product, please return the eligible item (if it qualifies) and place a new order.
Questions
If you have questions regarding returns or refunds, please contact:
Allure Beauty Tools Support
📧 support@allurebeautytools.com
📞 866-999-6954