Shipping policy

ALLURE BEAUTY TOOLS

SHIPPING POLICY

This Shipping Policy applies to orders placed through www.allurebeautytools.com.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding holidays.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times may be extended during:

Product launches
Trade shows
Promotional periods
Holidays
Periods of high order volume
Temporary inventory shortages

Orders are not shipped until payment has been successfully authorized.

SHIPPING METHODS AND COSTS

Available shipping methods and applicable charges are displayed during checkout.

Shipping costs are based on factors including:

Delivery address
Package weight
Package dimensions
Selected shipping method
Available carrier services

Free or discounted shipping promotions, when offered, may be subject to order minimums, geographic limitations, or promotional terms.

DELIVERY ESTIMATES

Estimated delivery times are shown during checkout when available.

Delivery estimates begin after the order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, service interruptions, holidays, transportation issues, or other circumstances outside our control may affect delivery.

ORDER CONFIRMATION AND TRACKING

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

A shipping confirmation with tracking information will be sent once the order has shipped.

Tracking information may take up to 24 hours to become active after the shipping confirmation is issued.

SHIPPING DELAYS AND BACKORDERS

If we are unable to ship an order within the estimated timeframe, we will contact the customer with updated information.

Customers may choose to:

Accept the revised shipping timeframe
Cancel the delayed portion of the order
Cancel the entire unshipped order and receive a refund

If an item becomes unavailable and cannot be shipped, the affected item will be canceled and refunded.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Phone number
Email address

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional carrier fees resulting from an incorrect or incomplete address may be the responsibility of the customer.

UNDELIVERABLE OR RETURNED PACKAGES

Packages returned to us because of an incorrect address, refused delivery, repeated failed delivery attempts, or failure to retrieve the package may be subject to additional shipping charges.

If a returned order is eligible for a refund, original shipping charges and carrier return fees may be deducted from the refund unless the return resulted from our error.

LOST PACKAGES

If tracking shows no movement or the package appears to be lost, contact us at:

support@allurebeautytools.com

Please include:

Customer name
Order number
Shipping address
Tracking number

We will review the shipment and work with the carrier to determine the appropriate next step.

Carrier investigations may require additional processing time.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but it cannot be located:

Check the delivery area, mailbox, porch, side entrance, garage, or reception area.
Ask household members, employees, neighbors, or building management whether they accepted the package.
Allow up to 24 hours, as some carriers mark packages delivered shortly before final delivery.
Contact the carrier using the tracking number.
Email support@allurebeautytools.com if the package still cannot be located.

We will assist with available carrier information and claim procedures.

DAMAGED SHIPMENTS

Inspect the shipping carton and product promptly after delivery.

If an order arrives damaged, contact us within 7 days of delivery at:

support@allurebeautytools.com

Include:

Customer name
Order number
Description of the damage
Photos of the shipping carton
Photos of the shipping label
Photos of the damaged product and packaging

Keep all packaging materials until the claim has been reviewed.

Do not discard the carton, packing materials, accessories, or damaged product unless instructed to do so.

INCORRECT OR MISSING ITEMS

Include:

Customer name
Order number
Description of the issue
Photos of the products and packaging received

We will review the order and provide instructions.

ORDER CANCELLATIONS

Orders may be canceled before shipment.

support@allurebeautytools.com

Once an order has shipped, it cannot be canceled and will be subject to the Return & Refund Policy.

PARTIAL SHIPMENTS

Orders containing multiple products may be shipped in separate packages.

Customers will receive tracking information for each shipment when available.

Additional shipping charges will not be added solely because an order is divided into multiple shipments unless the customer requests a special shipping arrangement.

SIGNATURE REQUIREMENTS

A signature may be required for certain orders based on:

Order value
Product type
Delivery location
Fraud-prevention review
Carrier requirements

The applicable carrier controls delivery attempts and signature procedures.

DOMESTIC SHIPPING

We currently ship to eligible addresses within the United States where shipping options are available during checkout.

Certain products or delivery locations may have limited shipping options.

INTERNATIONAL SHIPPING

International shipping may be available only where specifically offered during checkout or approved in advance.

International customers are responsible for:

Import duties
Customs charges
Taxes
Brokerage fees
Local delivery fees
Import restrictions
Required permits or documentation

These charges are not included in the product or shipping price unless specifically stated.

International delivery times may be affected by customs processing and local carrier procedures.

International duties, taxes, customs fees, and brokerage charges are generally non-refundable.

FREIGHT FORWARDERS

Orders shipped to freight forwarders, package forwarding companies, export agents, or third-party reshipping services are considered delivered when received by that third party.

Allure Beauty Tools is not responsible for loss, damage, delay, handling, storage, or delivery occurring after receipt by the freight forwarder or reshipping service.

RETURNS

Shipping a product back to us does not automatically qualify it for a refund.

All returns must comply with the Allure Beauty Tools Return & Refund Policy.

Customers should contact support@allurebeautytools.com before returning a product.

WARRANTY SHIPMENTS

Warranty service is handled separately from standard returns.

For approved warranty claims:

Customers are responsible for shipping the product to Allure Beauty Tools unless otherwise instructed.
Allure Beauty Tools will cover standard return shipping for repaired or replacement products shipped within the United States.

Complete warranty terms are available in the Allure Beauty Tools Warranty & Support Policy.